Message History & Logs

Message History

The message history shows a history of the messages sent and received in EziMessage.

View Sent Messages

To view sent messages, navigate to Message History. You can view:

• When the message was sent
• The user account that sent the message
• The mobile number to which the message was sent
• The content of the message
• The email address (if any) to which the reply was forwarded
• The message history shows only sent messages, not replies

View Status and Replies

To view the history of a sent message and its replies:

Navigate to the Message History tab. Locate the message you would like to view the history for. Click the sent date, recipient mobile number or content of the message.

You will be able to see:

• The details of the sent message.
• The status of the message, i.e. whether it has been received.
• The replies that have been received in response to the sent message.

You can also view status and replies from the Inbox:

Delete Message History

To delete a sent message from the message history:

• Navigate to Message History
• Locate the message you would like to delete
• Select the message in the list using the select box
• Click the ‘Delete’ button

Logs

The Logs section of EziMessage shows a history of changes to contacts, groups and templates.

To view a history of changes, navigate to Logs. You can view:

• The user who made the change
• The action they took:
  • Add: A contact, group or template was added
  • Edit: A contact, group or template was edited
  • Delete: A contact, group or template was deleted
  • Remove: A contact was removed from a group
• The change that was made
• The date and time on which the change was made

Narrow down log entries using the search fields. You can search for logs by the user who made the change, the action that was taken, the content of the change (e.g. the name of the contact), or the date range in which the change was made.